Your vendor should be first point of contact:

• If you use software maintained by a company other than Emdeon to submit your claims electronically, call your vendor. Your vendor should contact Emdeon if further assistance needed.

ON 24/7:

• If you use Emdeon Office or Claim Master, you can have access to Emdeon's online support tool, enabling you to obtain customer service support online 24 hours a day, 7 days a week.

EBS Batch Help Desk:

• If you use an Emdeon product to submit your claims, contact us directly at 1.800.845.6592.

1.877.469.3263

• Option 1: Emdeon invoice
• Option 2: Setting up NPI Crosswalk
• Option 3: Resetting password or report review
• Option 4: Eligibility/Referral transaction
• Option 5: Enrollment issues
• Option 6: Technical assistance with Emdeon Office
• Option 7: Sales

1.800.845.6592 

• Option 1: Enrollment
• Option 2: Emdeon Billing statement
• Option 3: Contracted client requiring support assistance
• Option 4: Payer
• Option 5: Know your party's extension

EDI Tip Sheet and FAQs (Frequently Asked Questions) are valuable EDI resources that can be accessed from toolbar at top of this page.

• Commercial and Government Payers/Payer IDs
• Payers offering Real-Time transactions
• Payers accepting Secondary/COB claims electronically
• Payers accepting NPI (National Provider ID)
• ERA/EFT Payers

Click here to access Payer Lists

If you would like to be contacted for signing up with ERA, send an email to: ERAsignup@emdeon.com  Please provide following information:

• Tax ID Number
• Name of Organization
• Contact Name
• Contact Phone

Enroll once and connect to all Emdeon participating payers to receive Electronic Funds Transfers (EFTs):

• 1.866.506.2830 Option 1

Payer Enrollment forms for registration are only available for those payers listed on the Emdeon Payer Lists which require enrollment. Please refer to Enroll column on payer lists to determine if there are registration requirements.

Click here to access Payer Lists

Click here to access Enrollment Forms or call

1.800.845.6592 option 1 for Enrollment Dept

Fax on Demand provides easy access to many documents Emdeon and our payer partners have available to assist you with EDI transactions. Documents are delivered directly to your fax machine.

1.800.760.2804

• Option 1: To place an order
• Order Document - option 1
• Order Catalog - option 2
• Option 2: FOD Tutorial

1.888.942.8742

• Option 1: Real-Time eligibility, referral, or precertification trx over phone using VRU (Voice Response Unit)
• Option 2: Aetna Real-Time Eligibility, Referral, Precertification or Claim Status Inquiry or processing these trx via swipe card terminal
• Option 3: Aetna medical, dental, or hospital electronic claim message response or status of a claim
• Option 4: Aetna ERA
• Option 5: Aetna trx using Online Companion software
• Option 6: Aetna trx using Emdeon Office

1.866.369.8805

• Physician Sales (1-15 docs)

1.877. EMDEON.6

• Hospitals, Labs and Groups with more than 15 docs

1.866.577.3536

• Spanish

Click here for HIPAA information from Emdeon

1.866.794.4722

NPI, Provider ID errors - option 1

For more information, visit https://nppes.cms.hhs.gov

Contact your Practice Management Software Vendor or Channel Partner directly to request changes to your software. Examples of updates:

• Payer Name
• Payer ID
• Payer Address
• Electronic Edit Reports
• Submitting "Optional" Fields
• Submitting Secondary or COB Claims Electronically
• Submitting NPI

1.800.266.2206

POS supplies: option 8

Sales or Products: option 1

Invoice: option 2

HealthWire: option 3

POS: option 4

InfoDial: option 5

EMC, PTN, PGA, or EDI Support: option 6

BCBS MA Online Services on Emdeon Office: option 7